OpenRun Support
Something not working, or a question about a game? Start below, and if you still need a hand, we are happy to help.
Account and sign-in help
OpenRun can use Sign in with Apple, and you can add a display name. If you cannot sign in, check that you are signed in to your Apple Account in your device’s Settings, that you are online, and that the app is up to date.
Still stuck? Email us with what happened and what you saw on screen.
Profile and username problems
Open Settings in the app to change your name or photo. Names are limited in length, and changes can take a moment to appear on games you already joined.
If someone is using a name or photo that breaks our rules, use Report on the game or email us.
Map and discovery issues
If the map looks empty, check your connection and clear any filters (sport, time, or distance) by choosing All. Nearby distances need location access, which you can allow in Settings, Privacy & Security, Location Services.
Games are posted by hosts, so what you see depends on what people in your area have created.
Creating a game
Choose the plus button on the map, then add a title, venue, sport, start time, skill level, and capacity. Search for a venue by name or use the current map position.
You can edit or cancel a game you host from its game card.
Joining or leaving a game
Open a game and choose “I’m in” to ask for a place. The button changes to show whether you are waiting, waitlisted, or in. Choose it again to cancel your request or leave.
Ended or cancelled games cannot be joined.
Host approval and capacity questions
Hosts review requests on the game card. When a game is full, new requests can join a waitlist. If a request seems stuck, ask the host in the game’s chat or check again later.
Capacity and approvals are decided by the host.
Attendance and check-in issues
Details can change, so recheck the time and place before you travel. If check-in or arrival does not behave as you expect, tell us your device, the game, and what you saw.
Court or location problems
If a venue is closed, unavailable, or the pin is in the wrong place, tell the host, and email us so we can look into it. OpenRun does not guarantee that courts or venues are available or suitable.
Safety, blocking, and reporting
Use Report on a game to tell us about a problem, and use the block option to stop seeing a host’s games. If you feel unsafe, leave the situation and contact local emergency services if needed.
OpenRun does not supervise games or verify hosts or participants.
Privacy questions
Read our Privacy Policy, or email us to ask about your information. To remove your data, open Settings in the app and choose “Delete my data”.
Notification problems
Turn game reminders on in the app’s Settings, then check that notifications are allowed for OpenRun in your device’s Settings. Reminders arrive shortly before a game you have joined.
Bug reports
Email us with your device, iOS version, the app version, what you did, and what happened. A screenshot helps. Please leave out personal details you do not want to share.
App Store and Google Play billing questions
OpenRun does not currently offer paid features. If you have a billing question about a purchase made through an app store, the store that processed it can help with charges and refunds. Contact us if you are unsure which purchase you are asking about.
Still need help?
Send us a message and include your device, the app version, and what happened.